How To Order
Our website features secure ordering. We adhere to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
We accept all major Credit Cards (Visa, MasterCard, American Express, Discover).
Orders ship out within 1 - 3 business days (excluding weekends and holidays) from us in Oakhurst, California. We use UPS and USPS as our carriers.
Shipping a gift? No worries! We don't include pricing paperwork in the box or put our full company name on the return shipping label. The receiver of your gift won't know what is in the box when it arrives. (This does not apply to our international customers who are shipping OUTSIDE the United States.)
For orders within the United States: FREE Shipping is available on our HAPI Drums within the Contiguous United States. When calculating delivery time of your order, the day the package is picked up from us is not factored as a transit day, weekends and holidays are also not calculated in the delivery time. California residents will have an added 7.75% sales tax.
For International orders, shipping OUTSIDE the United States: We are NOT currently shipping outside of the United States due to COVID-19.
Returns/Damage Policy: All orders are insured for damage. If your order is damaged in shipping please keep all the packing materials and call us immediately at (559) 642-6248. We will file the claim for you with the shipping company and send you out a replacement product right away.
Satisfaction Guaranteed. You have a 7 day evaluation period. If not satisfied, return product(s) within 7 days of receiving your order. If this is a gift, the evaluation period will begin once the gift is opened by the recipient Item(s) must be in new condition for an exchange or refund (less shipping costs incurred). Item(s) must be returned with all original packaging and accessories. We'll pay any return shipping costs if the return is a result of our error (you received an incorrect or defective item). In the event of a return, you will receive your refund within three weeks of returning your package. This time period includes the transit time for us to receive your return from the shipper (5 business days), the time it takes us to process and evaluate your return once we receive it (5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). On returns we will need to deduct 3.5% - 5% from your refund to cover the credit card processing fees.
If you need to return an item please contact us first for instructions by e-mail: firstname.lastname@example.org
Undeliverable Packages. On very rare occasion a package will be returned to us as undeliverable. When USPS or UPS returns an undeliverable package to us, we issue a full refund (excluding shipping charges). An incorrect address is the most common reason for this to occur. Please double-check your shipping address carefully when placing your order.
On undelivered purchases we will also deduct 3.5% - 5% from your refund to cover the credit card processing fees.